FAQ

Screen Printing – 24 pieces. We can do smaller runs on request with prior approval.

Embroidery – 24 pcs. We can do smaller runs on request with prior approval.

Vinyl Signs, Banners – No minimums.

Paper Printing – See our Paper Printing Page for details.

Promotional Products – Each item has its own specific minimums.

Our standard turn time is 10 working days from approval.

Almost all orders are completed in less than 10 days. If you need your order in less time just let us know. Most of the time we can complete your order much faster without extra fees. Usually within 5 days.

Rush Service.

We can do complete screen printing orders in as little as 48 hours on request. There is a 25% premium on rush orders plus any expedited shipping if needed. We advise you to place your order well in advance of your in hands date to avoid any unnecessary charges.

Yes.

There is a 25% premium on rush orders plus any expedited shipping if needed. We advise you to place your order well in advance of your in hands date to avoid any unnecessary charges. Please note that some of our promotional items do not qualify for rush orders. Contact customer service for more info.

We offer net 30 terms for established customers on approval of credit.

Delinquent accounts over 30 days will be assessed late fees of 18.5% annual interest rate.

We can deliver locally within 15 miles for free.  Some items excluded.

It depends. Not usually but in some cases we will print on customer supplied goods.

Although we occasionally accept them, Xpress screen printing cannot be held responsible for any customer supplied goods. This includes but is not limited to misprinting, loss of shipment, handling damage or acts of god.

Please remember we buy in large quantities and we receive volume discounts from our vendors that are not available to the general public. We prefer to print on goods we supply.

Call us!  We have working relationships will all major suppliers and access to thousands more products not listed on our webite. Just let us know what it is you’re looking for and we’ll find it for you.

You can contact us at 760 845 4170

Absolutely.  Any item we carry can be purchased blank. Discounts are available for larger orders. Shipping charges may apply. Please contact customer service for details or to place an order. Please have an item number available.

Yes.  Blank garmenst, headwear and promotional product samples are available upon request. Customers will be charged for sample items plus shipping charges.
For printed or embroidered samples, setup fees will apply. Printed samples require that screens be prepared, separation plates or a digitized embroidery tape be made in order to apply an imprint to even one sample. Sample fee’s are non-refundable.

When you approve your sample, any art and setup charges will be applied to your order.

We charge $45 per hour. Minimum art charge is $45. After the first initial hour art time is then billed in half hour increments.

First time customers get the first hour of art time free.

Preferred image formats
Adobe Illustrator® (.ai, .eps or .pdf)
•Adobe Photoshop® (.eps, or .psp format)
Photoshop file resolution must be at least 200 dpi at full size to be printed. Please don’t send files larger than 400 dpi.

Common art problems.

File size.
Rasterized art such as Photoshop files (.psd) need to be created at 200 dpi at full print size to be separated and printed correctly.

Missing fonts or images.
Sometimes vector artwork contains rasterised art in the form of placed Photoshop images. Please remember to include these additional files when sending art files to us. Please create outlines by using the ‘create outlines” command on all fonts used before submitting.

Incompatible formats.
Artwork created in Microsoft Office suite software such as Word and Publisher cannot be used for printing or embroidery and are not acceptable formats.

Low resolution.
Artwork intended for web display such as .jpg and .gif files are usually not suitable. Please do not send us files pulled from websites. They are not suitable for printing.

I still need help.
We can help walk you through the process of artwork file submission if your having difficulty. If you have any problems or questions concerning artwork or file setup please contact customer service at 858 486-1035.

We use the pantone matching system to custom mix colors.

$10 per color for orders under 144 pcs.

We sure do. 

General info.
We offer custom lettering and numbering on athletic uniforms and jerseys for any type of sport. We cut all of our letters and numbers to order by computer so we always have every letter, number and size in stock. Numbers and letters cut by computer can be easily arched and are always perfectly spaced.

Player Name on Back of Jersey.

Standard 2” tall letters.
$8.99 Per name, or $.49 Per letter.
(Which ever is greater.)
$18.00 minimum charge. (One Piece.)
Please call for different sizing.

Numbers on Back of Jersey.

Standard 6″or 8″ tall digits.

$3.99 for first number.
$2.99 for second number.
$18.00 Minimum Charge. (One Piece.)
Please call for different sizing.

Team discount. We offer 10% off for teams of 9 players or more

League discount. We offer 15% off for entire leagues of 6 teams or more.

Referral Discount. Refer a sporting club to us and receive 10% off your next order of names or numbers.

Letter & Number size. Standard sizing for lettering is 2”- 2.5” tall.

Standard sizing for numbers is 6” – 10” tall. We custom cut our own stock in house we can make any size or color you request.

Minimums. The are no minimum order number. Minimum charge is $18.00

Turnaround time. Most orders are completed 2-5 days after we receive goods to be printed or numbered.

Where we have a check returned for insufficient funds we will assess a $50.00 fee.

Xpress Screen Printing is required by law to collect all applicable state and local taxes for services and goods shipped to California. Customers in other states may be required to remit use taxes. Please consult your tax advisor. Companies, individuals and organizations who are exempt from sales tax should provide us with a copy of their resale certificate by fax to 858 486-1035.

Xpress Screen Printing will not be held responsible under any circumstances for any customer supplied goods. This includes but is not limited to misprinting, loss of shipment, handling damage or acts of god.

By placing any order the customer agrees that it will not hold Xpress Screen Printing accountable for delays in delivery occasioned by acts of God or other circumstances over which we have no direct control. Factory shipment or delivery dates are the best estimates of our suppliers, and in no case shall Xpress Screen Printing be liable for any loss of sale, consequential or special damages arising from any delay in delivery.

Your submittal of an order and/or your signature on our Order Acknowledgment is a conditional acceptance by Xpress Screen Printing of your offer to purchase our goods and your acceptance of our terms and conditions. It may contain terms that differ from or add to those contained in your purchase order, should you have one, and to the extent that this is the case, Xpress Screen Printing hereby expressly conditions its acceptance of your offer on Xpress Screen Printing assent to the additional or different terms. Your receipt and retention of the goods covered by this invoice shall constitute acceptance of any such additional or different terms. You and Xpress Screen Printing agree that any contract hereby entered into has been made and is to be construed to California State Law.

Xpress Screen Printing warrants that all goods sold are free of any security interest and will make available to you all transferable warranties made to Xpress Screen Printing by the manufacturer of the goods. Xpress Screen Printing makes no other express or implied warranties, and specifically makes no implied warranties of merchantability or fitness for purpose.

All goods become your property at the time they are accepted by the carrier with the exception of artwork.

Xpress Screen Printing will retain all reprinting, trade mark, copyrights and ownership rights to artwork or designs created by Xpress Screen printing unless other arrangements are specifically made.

Please note that we encourage you to take the opportunity to review a sample of the actual product before you order in bulk quantity. It is important that you understand that these samples are representative in nature. While we are very careful about the suppliers and manufacturers we use, manufacturing variations are unavoidable and a natural result of the manufacturing process. By choosing to place and order with Xpress Screen Printing, you are agreeing to accept merchandise with reasonable manufacturing variances in product material, color and packaging. The most common example of this is apparel dye-lots.

Once an order is approved, we cannot guarantee our ability to make changes or cancellations to an order. Xpress Screen Printing will make every effort to comply with your cancellation request. If you have already signed your Order Acknowledgment, there will be a minimum charge of $50.00 to cover order entry and preparation expenses. In addition, you are liable to pay the agreed upon price for any work that may have been completed up to the time that we are able to cancel your order. These charges may include but are not limited to setup charges, artwork preparation charges, shipping charges and restocking fees. In the event or order cancellation any deposits paid will be forfeit.  All completed work and costs incurred will be the responsibility of the customer.

If you have any problems with your order please contact customer service at 858 486-1035 within 3 days of receipt. Return after 3 days will not be accepted. We advise opening your merchandise upon receipt to review its quality even if you do not intend to use it right away. After this time we will be unable to go back to our suppliers for credit. Please have your order number available. WE DO NOT ACCEPT UNAUTHORIZED RETURNS. If any problem arises, please call customer service immediately. If necessary we will issue an RMA number (Return Material Authorization) and provide you with a special shipping address. Refunds on all printed goods are at our sole discretion. Please review your final proofs CAREFULLY before signing and returning to us.

We try to produce your order in the exact quantity ordered, but sometimes this is not always possible due to quality control efforts and fast running machines. At our discretion we reserve the right to ship and subsequently bill or credit, your charge card or account, for up to 10% over or under the quantity ordered.

While we make best efforts to keep our site up to date, from time to time actual market conditions may change the price of a product. We reserve the right to change prices on the site at anytime. If a site price is incorrect on an item that you ordered, we will contact you immediately with the most updated price or help you choose a different item that is within your budget.

We make best efforts to provide clear and color-correct product images on our site that best reflect the true nature of the products. However, web site images are inherently limited in their ability to communicate color, scale, and detail. We want to remind customers to be careful about making assumptions about products from the site image alone. We strongly urge our customers to order actual samples. If you choose not to evaluate a physical sample, we cannot be held responsible for the difference between the image as it appears on your monitor and the final product.

We enjoy providing valuable special offers to our customers. Unless stated otherwise, all special offers are subject to the following standard terms and conditions: